Shipping & Delivery

Where we ship, how long it takes, and what it costs — including the part most stores leave vague: import taxes.

Where we ship

We ship to the countries listed at checkout. If your country does not appear, we cannot currently deliver there. Enter your address at checkout to see the exact options, costs and delivery estimates for your location before you pay.

Processing time

Orders are prepared and dispatched within [ADD YOUR PROCESSING TIME, e.g. 1–3 working days] of payment. You will receive a shipping confirmation with tracking as soon as your parcel leaves us.

Delivery times

[ADD YOUR REAL DELIVERY WINDOWS PER REGION. For example:
Germany, Austria, Netherlands, Belgium: X–Y working days
France, Italy, Spain, Portugal: X–Y working days
Rest of the European Union: X–Y working days
United Kingdom: X–Y working days]

All delivery times are estimates from the date of dispatch, not guarantees. Customs clearance, public holidays and carrier delays can extend them.

Shipping costs

Shipping is calculated at checkout based on your destination and shown in full before you confirm your order. There are no charges added after checkout by us.

Import VAT and customs duties

This matters, so we will be direct about it. We dispatch from outside the European Union.

[CHOOSE THE PARAGRAPH THAT MATCHES YOUR TAX REGISTRATION AND DELETE THE OTHER.]

Option A — if you are NOT registered for EU VAT / IOSS: Import VAT, customs duties and a carrier handling fee may become payable when your parcel enters your country. These charges are set by your national customs authority, are not collected by us at checkout, and are payable by you directly to the carrier or customs before delivery. They are not included in the price you paid us. If you refuse to pay them, the parcel is returned to us and we will refund the goods, less outbound shipping and any carrier return charges.

Option B — if you ARE registered (IOSS): Import VAT is calculated and collected at checkout and is included in the price you pay. You will not be asked to pay additional VAT on delivery. Our IOSS number is registered with the carrier and transmitted with the shipment.

Tracking

Every order ships with tracking. Your shipping confirmation contains the tracking number and a link. Tracking can take up to 24 hours to show its first scan after dispatch.

Wrong address

Please check your delivery address carefully before confirming — we dispatch quickly and cannot always intercept an order. If you spot a mistake, email contact@studiosneaker.com immediately with your order number. If a parcel is returned to us because the address was incorrect or incomplete, we can resend it once you have paid the new shipping cost.

Lost, delayed or damaged parcels

If tracking has not updated for an unusually long time, or your parcel arrives damaged, contact us with your order number and, for damage, photographs of the packaging and the item. We will open a claim with the carrier and put it right. Under EU consumer law the risk of loss or damage in transit is ours until you take physical possession of the goods — so a parcel lost on the way to you is our problem, not yours.

If we have not delivered within 30 days of the contract, you may set an additional reasonable period and, if we still fail to deliver, cancel the order for a full refund.

Undeliverable and unclaimed parcels

Carriers usually hold parcels for a limited period before returning them. If a parcel comes back to us unclaimed, we refund the goods; outbound shipping and carrier return charges may be deducted where the return was not our fault.

Questions

contact@studiosneaker.com — with your order number, if you have one.

Last updated: 9 September 2026