FAQ
Frequently Asked Questions
Are the sneakers authentic?
Yes. We sell only products we believe to be genuine, and every pair is checked before it is dispatched. If you ever receive something you believe is not genuine, contact us with photographs — we will refund you in full, including all delivery costs, and pay for the return.
Do you sell used sneakers?
[ANSWER THIS ONE YOURSELF — it depends on your sourcing. If everything is new and unworn, say so plainly; it is a strong selling point.]
Which countries do you ship to?
The countries we deliver to are listed at checkout. Enter your address to see exact costs and delivery estimates for your location. See Shipping & Delivery.
Will I have to pay customs or import VAT?
It depends on our tax registration and your country — this is explained fully on our Shipping & Delivery page. Read that section before ordering so there are no surprises at your door.
How long does delivery take?
Delivery estimates per region are on the Shipping & Delivery page. They run from the date of dispatch and are estimates, not guarantees — customs and carrier delays can extend them.
Can I change or cancel my order?
Email contact@studiosneaker.com as soon as possible with your order number. We dispatch quickly, so we cannot promise to catch it — but if the parcel has already gone, EU consumers still have the 14-day right to withdraw. See Right of Withdrawal.
How do I return something?
Email us first and we will give you the return address. You have 14 days from delivery to tell us, and a further 14 days to send it back. Full details on Returns & Refunds.
Who pays for the return?
If you changed your mind, you do — and because we ship internationally, check the cost with your carrier first. If the item is faulty, not as described, or not genuine, we pay.
Can I exchange for another size?
We do not process direct exchanges. Return the original for a refund and place a new order — it is faster, and it means you are not waiting on stock that may sell out.
How do I know which size to order?
Available sizes are listed on each product page. [ADD YOUR SIZING GUIDANCE HERE — whether sizes run true, and which regional scale your listings use, EU or US. This single answer prevents a large share of returns.]
When will you restock a sold-out pair?
We cannot promise a restock on any specific pair — availability depends on what we can source. New stock arrives regularly, so it is worth checking back.
How do I contact you?
contact@studiosneaker.com, or through the contact form. We answer Monday to Friday and aim to reply within one working day. Include your order number if you have one.