Returns & Refunds

This page explains how to return something and when you get your money back. If you are an EU consumer exercising the statutory 14-day right to withdraw, the detailed procedure and the model form are on our Right of Withdrawal page — that right applies in addition to everything below.

The short version

You have 14 days from receiving your order to tell us you want to return it, and a further 14 days to send it back. Items must be unworn, in their original condition, with all tags and the original box. We refund to your original payment method within 14 days of receiving the return, or of proof that you sent it.

Before you send anything

Always write to contact@studiosneaker.com first. We will confirm your return and give you the correct return address. Parcels sent back without contacting us may be delayed or refused, because the address on the shipping label is not always the address returns should go to.

Condition of returned items

Sneakers must be unworn and returned in the condition you received them, with all tags attached and in their original box. Try them on indoors, on a clean surface — the way you would in a shop.

You may handle and inspect the goods as you would in a physical store. If the goods are diminished in value because you handled them beyond what is necessary to establish their nature, characteristics and functioning — for example if they have been worn outdoors, marked, or the box has been used as shipping packaging — we may reduce your refund to reflect that loss in value. We will always explain the deduction before applying it.

The shoebox is part of the product. Please put it inside an outer shipping box rather than taping a label directly to it.

Who pays for return shipping

If you changed your mind: you pay the direct cost of returning the goods. Because we ship internationally, please check the cost with your carrier before returning — for lower-value items it can be significant. We recommend a tracked service, since you are responsible for the parcel until it reaches us.

If the item is faulty, not as described, or not genuine: we pay. Contact us and we will arrange the return or reimburse your postage. You are not required to bear any cost in these cases.

Your refund

We refund to the original payment method, using the same means of payment you used, at no charge to you.

We refund the price of the returned goods plus the standard delivery cost you originally paid. If you chose a more expensive delivery option than our cheapest standard offer, we refund the standard amount rather than the premium.

We issue the refund within 14 days of the day we receive the goods back, or of the day you supply proof that you sent them — whichever is earlier. Depending on your bank or card issuer, it can take a few more days to appear on your statement.

Exchanges

We do not process direct exchanges. If you need a different size or colour, return the original item for a refund and place a new order. This is faster than an exchange and means you are not waiting for stock that may be gone by the time your return arrives.

Faulty or incorrect items

If something arrives damaged, defective, or is not what you ordered, contact us with your order number and photographs. We will put it right — repair, replacement, price reduction or refund, in line with your statutory rights.

As a consumer in the EU you have a legal guarantee of conformity of two years from delivery under Directive (EU) 2019/771. This is separate from the 14-day withdrawal right and is not affected by it. See our Terms of Sale.

Items we cannot accept back

We cannot accept returns of goods that have been worn outdoors, altered, customised, cleaned or repaired, or that are returned without their original box and tags, except where the item is faulty. Gift cards are non-returnable.

Parcels refused or unclaimed

If a parcel is refused at delivery or not collected and is returned to us, we will refund the price of the goods. Where the return is not the result of a fault on our side, outbound shipping and any carrier return charges may be deducted.

Questions

contact@studiosneaker.com — include your order number and we will answer in one reply.

Last updated: 9 September 2026